How the process works


We understand how important it is to save you time and money, which is why we have a simple three step process that we will conduct remotely on your behalf. This involves minimal impact on your business operations and staff, and only in very exceptional cases will we require copies of rate demand notices directly from you.

Should you choose to use any of our Accurates services, we can report back to you at times and in a format that suit your business, meaning you can be kept up to date as the process progresses in the way you want.

Step 1 - Review and analysis

Whilst minimising the impact on your businesses and time, we will conduct a thorough review of your portfolio using data available or made available to us. During this stage, we will analyse whether any discrepancies in the way you have been billed are likely to exist.

Step 2 - Billing authority audit

We examine the historical and current billing authority charges and levies made against your business. We rigorously check the bill’s compliance with the regulation, legislation and practice relating to how your bills are calculated and collected by your local billing authority.

This is done by auditing public records and reconstructing bill calculations and payment trails for your current and historical properties. This can be done over part and individual rate periods, as well as five year revaluation periods as far back as 1990.

Step 3 - Recovery and reconciliation

Should you have been billed incorrectly, we will agree the value of any overcharges, credits, reliefs or allowances directly with the relevant billing authorities and recover the overpayments on your behalf, together with a full reconciliation. If no overcharging on their behalf has occurred, we will not pursue further.

How long does the process take?

The process can take anything from as little as one month to complete. However, it is dependendent on the size and complexity of your current and historic property portfolio, as well as the extent of the ownership history and quality of the data provided to us. Once we have a clear understanding of the project scale, we will then be able to provide you with a much more accurate timescale.

Have questions about how it works? Please don’t hesitate to contact us.